FAQ

What is your return policy?

You have 14 days from the day you receive your order to return an item if you are not satisfied.

Returned items must be:

Unworn
In perfect condition
With original tags attached

How can I return an item?

To start a return, please contact our customer service team by email at info@sanoresse.com

You will receive a return number and clear instructions.

Return shipping costs are the customer’s responsibility, unless:

The item is faulty
We sent the wrong item

What are your delivery times?

Orders are processed within 2–3 business days. After dispatch, transit time takes around 4 to 9 business days (Monday to Friday). Total delivery time will be 6 to 12 business days. For more information kindly visit our Shipping Policy

What are your delivery costs?

Delivery is free across the United Kingdom.

Do you ship internationally?

At this time, we ship only within the United Kingdom.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to follow your delivery. You can also visit our Track Your Order page.